From the very first days of the state of emergency FINCA has stood by its customers, aiming to support them in overcoming the challenges caused by the spread of the Coronavirus.
The information about overdue liabilities due to the state of emergency caused by the spread of Coronavirus was not reflected in ACRA credit reports for the period of March–June, thanks to which the credit history of our customers was not affected as a result of the current situation.
Apart from that, for many customers who were responsibly fulfilling their obligations before the pandemic but were struggling to make repayments due to income decrease as a result of the state of emergency, the repayments for March, April, and May were deferred; they were not considered overdue and no penalties were applied. Each customer was offered the deferment option in their best interest — redistribution of the amount due over the remaining months, extension of the loan term, or another flexible repayment schedule.
Following our commitment to provide our customers with high quality service in all circumstances and to ensure business stability during the state of emergency caused by the spread of Coronavirus, from March 19 to September 6 FINCA UCO applied restrictions on loan term and amount for new and current customers. As of September 7, the restrictions have been lifted and loans are provided according to the regular FINCA loan terms and conditions.