Sales Team Specialist in the Contact Center

Department: Contact Center

Location: Yerevan

Validity period: 27/08/2025 – 30/06/2026

If you are fond of active work filled with negotiation and new challenges, then FINCA Armenia is specifically looking for you to join the Sales Team as a Specialist in the Contact Center.

Temporary contract.

  • Making phone calls to both current and former customers
  • Conduct needs assessments
  • Negotiate with customers and sell the financial services recommended by the organization
  • Complete credit applications, conduct financial analyses, and present the applications for approval by the Credit Committee, followed by disbursal
  • Listen to and resolve complaints and issues raised by customers
  • Provide the necessary information
  • Respond to incoming calls as needed
  • Prepare necessary reports
  • Perform other tasks as requested by managers.

  • University degree, undergraduate students also can reply
  • Experience in contact center or customer support roles within a financial institution is a plus
  • Team player
  • Proficient in controlling and managing processes
  • Significantly developed analytical skills
  • Strong negotiation and communication skills
  • Conflict management and problem-solving abilities
  • Ability to work under stressful and strict time constraints
  • Excellent Armenian, proficient English, and Russian
  • MS office
  • Time management

  • Competitive salary
  • Monthly bonuses (subject to employee’s personal performance)
  • Annual bonuses (subject to company performance)
  • Paid day-offs
  • Health insurance
  • Rewards on the occasions of marriage and birth of children
  • Trainings
  • Teambuilding and corporate events
  • An opportunity to grow and develop in an internationally-minded environment

Apply here, if you meet the requirements above and are interested in the position announced.