To prevent financial fraud and ensure the security of customer data, “FINCA” UCO CJSC has introduced “Stop” tools (temporary service blocking mechanisms), allowing customers to temporarily restrict remote access to selected services until they are reactivated.

At the customer’s request, the following services may be temporarily blocked:

Loan application submission
Card linking
Login from another device

Once a service or services have been blocked, no one — including the customer — will be able to use them remotely until the customer submits an unblocking request and it is approved by “FINCA” UCO CJSC.

Services may be blocked through:

Any “FINCA” UCO CJSC branch by submitting the relevant request,
A phone call,
The “Transaction Blocking” section of the FINCA mobile application.

Services may be unblocked via the FINCA mobile application by sending the relevant instruction, through a phone call, or by personally visiting any FINCA branch.

Unblocking via the mobile application or phone call is available no earlier than 24 hours after the initial blocking.

If urgent unblocking is required, customers may visit any FINCA branch, where the restriction will be removed immediately after submitting the request.

A blocked service will remain unavailable in the FINCA mobile application regardless of the method used to block it.

In the event of service blocking, customers will still be able to view their loan balances, however, the relevant services will only be accessible through FINCA branches.

For further information, please call 010 555555 or visit any FINCA branch.

“FINCA” UCO CJSC is supervised by the Central Bank of the Republic of Armenia.