We are guided by the ultimate goal of prioritizing the interests of our customers and consistently follow the principles of client protection adopted in the field of microfinance. We value long-term and strong relationships based on warmth, trust, and responsibility.

We adhere to each of the Client Protection Principles, ensuring that we offer appropriate products to our customers, take measures to prevent over-indebtedness, ensure transparent terms and conditions, as well as pricing. We protect customer privacy data and have all mechanisms in place to professionally respond to customer feedback․

Your suggestions or complaints can be submitted via the following channels:

• Call: 012 55 55 55,
• E-mail:[email protected]; [email protected]
• Letter: FINCA UCO CJSC 2a Agatangeghos, 0023, Yerevan, Armenia.

Note: Letters, phone calls and emails are treated with care and confidentiality by FINCA Armenia.

You can find complaint form and reference materials about your rights in the links below:

• Complaint suggestion form
• What to do when you have a grievance
• Announcement on receiving information
• FINCA UCO CJSC Customer Complaints Examination Procedure

Your rights may be defended through court or through the Financial System Mediator.

RA Financial System Mediator

• Mediator: Piruz Sargsyan
• RA, Yerevan, 0010, 15 M. Khorenatsi, Elit Plaza business center, 7th floor
• Tel: +374 60 70 11 11
• E-mail: [email protected]
• Website: fsm.am
• Monday through Friday 9:00–18:00, lunch break 13:00–14:00